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What customers actually value.
What the first People’s Choice Coffee Awards taught me after reading hundreds of customer comments
Jul 7
•
Andy Anderson
13
2
1
June 2026
Why good people underperform
You don’t have a staff problem. You have a leadership problem.
Jun 25
•
Andy Anderson
15
What to do when your marketing budget is $0
How to market your café when you have no money
Jun 18
•
Andy Anderson
16
You've spent too much time learning coffee and not enough time learning people
What behavioural psychology teaches us about loyalty, trust, and why customers come back
Jun 11
•
Andy Anderson
18
The biggest problems in cafés are not coffee problems
What the guy who designed Slayer sees that most people miss
Jun 4
•
Andy Anderson
14
1
May 2026
Five things Nestlé is doing that independent cafés can do too
Lessons here you can use in your own café
May 30
•
Andy Anderson
11
Your passion is what's holding your coffee shop back
Why passion carries cafés at the start, and what they need as they grow
May 26
•
Andy Anderson
13
1
How to turn a customer into a regular
A practical look at how cafés earn repeat business
May 23
•
Andy Anderson
10
The top 5 marketing mistakes most coffee shops make
You don't need more marketing
May 16
•
Andy Anderson
14
1
The most underused sales strategy in modern coffee shops
The art of the upsell
May 9
•
Andy Anderson
21
1
What I’m learning about building a community
What I’ve learned so far hosting the Home Barista Show in four very different cities
May 2
•
Andy Anderson
15
April 2026
Why most coffee content doesn’t convert into sales
The problem isn’t visibility
Apr 18
•
Andy Anderson
18
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